Refund & Cancellation Policy

Refund & Cancellation Policy

Pragati Multi Services

At Pragati Multi Services, we provide various online and digital services to our customers. Customers are requested to carefully read the following Refund & Cancellation Policy before availing of any service.

1. Service Charges

The charges paid by the customer are towards the processing, application, and online service provided by our service center. Wherever applicable, government fees, portal charges, or other authorized charges may be collected separately.

2. When Can a Refund Be Provided?

A refund request may be considered in the following situations:

• Payment has been successfully made, but the service has not been initiated from our side.
• Due to a technical issue, payment has been received but the service cannot be processed.
• If payment has been made twice accidentally for the same service, the additional/duplicate payment may be refunded.

3. When Will a Refund Not Be Provided?

Generally, a refund will not be provided in the following situations:

• The application/service is rejected because the customer has provided incorrect information, incorrect documents, or incomplete information.
• The application is rejected by the concerned government department, authority, or online portal.
• The customer requests cancellation after the application/service processing has already started.
• The service could not be completed due to incorrect or incomplete documents/information provided by the customer.
• The service is rejected due to government rules, eligibility criteria, or a decision of the concerned department.

4. If an Application Is Rejected by a Government Department

The final decision to approve or reject an application is taken by the concerned government department or authority. Pragati Multi Services only assists customers with the application process and online services.

If an application is rejected by the concerned government department or authority, our service/processing charges will generally not be refundable.

5. Refund Process

If a refund is approved, the amount will be refunded through the same payment method used by the customer, or through another available payment method, as applicable.

For processing a refund, the customer may be required to provide the Transaction ID, payment proof, and other necessary information.

6. Refund Processing Time

Once a refund is approved, it may take a few working days for the amount to be credited to the customer's account, depending on the processing time of the relevant bank or payment gateway.

7. Cancellation

A cancellation request made before the service processing has started may be considered, wherever possible. Once the service processing has started, cancellation or refund may not be applicable.

8. Contact Us

For any questions or concerns regarding Refund or Cancellation, please contact us.

Pragati Multi Services
Mobile: 9623659464

Note: Service charges and procedures may change from time to time as per the rules and requirements of the concerned government department or authority.